FitBag: Your order will arrive in an insulated cooler bag with medical-grade ice packs that will keep your meals cold for up to 12 hours. Our delivery drivers will leave your order on your doorstep, and they will stay cold until you get home that day. No need to be home when it arrives.

To receive food after your initial order each week, please make sure you leave your empty cooler bag and ice packs outside of your door before receiving your next delivery. That way our drivers can pick up the bag and replace it with a fresh one with new, awesome food and cold ice packs. If you have cancelled your deliveries with us, your bag is yours to keep. We love to use ours at the beach! If you don’t want to keep it, you are welcome to bring it back to any store location and receive a $10 gift card to use on any future purchase.

We’ve re-vamped our loyalty point program to bring you more savings and a smoother experience applying your rewards. Under this new system, every dollar you spend with us will earn you 50 points, and you can start edeeming them once you reach 500 points. To apply, log into your account and go to “Upcoming Orders” and click on your next active order date. Beneath the order info, you’ll see the “Do you want to redeem loyalty points?” drop down. Click the drop-down arrow here, and you’ll be able to select how many points you’d like to apply. Please remember you cannot add more than one discount code at a time. If you have any further questions, don’t hesitate to reach out to our customer service team.

Our new referral program gives $30 off to anyone you refer, while you get $30 back! To find your personal code, go to the “Account” tab and select “Profile.” Your referral code with be listed with your other account information. Save this code to give to friends and family, and if they redeem your code, a $30 credit will automatically be added to your account and applied to your next Home Delivery order with us.

Well, you own it, so you can do whatever you please. But to receive food after your initial order, please make sure you leave your empty cooler bag and ice packs outside of your door before receiving your next delivery. That way, our drivers can pick up the bag and replace it with a fresh one with new, awesome food and cold ice packs.